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Shipping and Returns Policy

SHIPPING POLICY

We at LussoLifestyle understand the eagerness of our customers when they order our products and therefore, it is important for us to deliver you the product in prime condition and within the said timeframe.
To accomplish our mission we use various interconnected channels of quality courier services to deliver our dear customers.
Depending upon the location, the product is shipped to you within an approx timeframe of 2-7 business days in India and 5-15 days for the rest of the world.
PREPAID ORDERS:
We use industry-standard RazorPay payment gateway to process online orders and payments. This ensures that your privacy is not compromised under any circumstance.

  • OH! And you get an extra 5% OFF on prepaid orders. You’re Welcome.

CASH ON DELIVERY (COD):

  • We provide FREE COD for almost all pin codes across India.
  • If the COD service is unavailable in your region, you will have to make the payment online or provide an alternate address otherwise we have the authority to cancel the order (You will be notified about it).

INTERNATIONAL SHIPPING:

  • Yes, we do ship all over the Globe.
  • To place an International Order, you need to place the order via e-mail. You can mail us at support@lussolifestyle.com
  • Shipping Charges and Duties are to be paid by the buyer.
  • Ensure the size you are ordering is perfect as there is no exchange or return in international shipping.

You can contact us at support@lussolifestyle.com for any other queries or issues regarding International Orders.
NOTE:
In case of refund(if applicable), only the product amount will be refunded in the wallet and not the shipping charges.

RETURNS/EXCHANGE POLICY
Here at LussoLifestyle.com, we work tirelessly to provide our customers with the latest in luxury fashion of the finest quality. If for some unfortunate reason you do not like the product quality, colour or how it measures up, we’d like to apologise to you for that. To correct our mistake we provide our customers with an easy Returns/Exchange Policy.

RETURNS/EXCHANGE – INDIA
7 days of easy exchange policy subject to the following conditions:

  • The product must be returned without any scratches or damage within 7 days of the receipt of the product.
  • Must be returned in its original packaging with all the tags and labels intact.
  • To complete your exchange, we require a receipt or proof of purchase.
  • It is buyer’s responsibility to ship the product back to us at our registered address ( Lusso Lifestyle, Shop no.1, Sagar Bldg no.130, Sikka Nagar, Near V.P Road Police St., Mumbai-400004.) if he wishes to exchange or return the product.
  • An amount of Rs.200 will be deducted for any kind of return or exchanges made by the customer.
  • If the product does not meet your expectations, a store credit shall be issued in your Lusso wallet which would be valid for 3 months from the date of refund.
  • No refunds will be initiated unless the products received were damaged or a wrong product was shipped to you.
  • Any item less than Rs.1200 cannot be returned unless received in a damaged condition.
  • All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
  • If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit. We will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you. Send us the order number with an image of the product wished to be returned at support@LussoLifestyle.com
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURNS/EXCHANGE POLICY – INTERNATIONAL

  • Ensure the size you are ordering is perfect as there is no exchange or refunds in international shipping.
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